There’s no doubt that one of the least favorite things that most owners have to deal with is angry tenants. Nobody likes to deal with these tenants because the reality is that your solution for them will almost always not be the one that they wanted.
Thankfully, there is a better way to deal with angry tenants especially if you follow these helpful tips:
Tip 1 – Don’t Be Afraid To Handle Conflict Differently
When conflicts occur with angry tenants don’t be afraid to handle them differently than you may have in the past.
For example: Let’s say that you own a multi-family Stockton California Rental Property and one of your tenants in an upstairs unit has been noisy lately.
Instead of taking the time to reprimand or issue a warning to the tenant, why not consider moving the upstairs tenant to a different downstairs unit in the building, or replace the carpet pad in their unit so there will be more padding between the upstairs and downstairs tenant.
Tip 2 – Choose a Neutral Space to Discuss the Problem
Although your first instinct might be to discuss the problem with your tenant on site, why not invite them to your office to discuss the problem or out for coffee?
This step will get the tenant away from the problem that’s made them angry and it will save you the hassle of having to witness an altercation if one tenant has a problem with another.
Tip 3 – Don’t Make Empty Promises
Last of all, but most important, if a tenant in your Stockton California Rental Property is upset with something inside their unit don’t make promises to fix those problems that you can’t keep.
Instead of empty promises, offer the tenant a “timeline” for when you will repair or fix problems so you both will be on the same page when it comes to their expectation about problems in their unit getting fixed.
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